--- title: "MarsProxies Support Service Update: Enhanced 24/7 Customer Support and New Help Center!" description: "Explore our new Help Center and discover enhanced customer support. Learn how we’ve improved to serve you better!" url: "https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/" --- - [EN ](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/ "English") [CN](https://marsproxies.cn/blog/marsproxies-support-service-update-2024-july/ "Chinese") [Contact sales](https://marsproxies.com/contact-sales/) [Register](https://dashboard.marsproxies.com/register/) [Log in](https://dashboard.marsproxies.com/login/) [Contact sales](https://marsproxies.com/contact-sales/) [Register](https://dashboard.marsproxies.com/register/) [Log in](https://dashboard.marsproxies.com/login/) [Contact sales](https://marsproxies.com/contact-sales/) [Log in](https://dashboard.marsproxies.com/login/) [Register](https://dashboard.marsproxies.com/register/) - [EN ](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/ "English") [CN](https://marsproxies.cn/blog/marsproxies-support-service-update-2024-july/ "Chinese") [Back to blog](https://marsproxies.com/blog/) July 4, 2024 # MarsProxies Support Service Update: Enhanced 24/7 Customer Support and New Help Center! [Product news](https://marsproxies.com/blog/category/product-news/) \- Table of contents 1. [A New Help Center](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-a-new-help-center) 2. [Enhanced Customer Support](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-enhanced-customer-support) 3. [A Network Status Page](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-a-network-status-page) 4. [Feedback Welcome](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-feedback-welcome) \- A stellar year is behind us, filled with updates and improvements that have taken our proxy service to a whole new dimension. We’ve done a lot, from a [full visual overhaul](https://marsproxies.com/blog/mars-proxies-new-brand-positioning/) to introducing new services, but we remain dedicated to innovating and offering the best proxy service in the galaxy. As always, we’re working hard on new features and additions. This time, we’ve focused on communication with our clients and ensuring they can easily find all the answers they need. We’re over the moon about our progress in terms of customer support, and we can’t wait to share the details with you. ## A New Help Center Our product pages and [blogs](https://marsproxies.com/blog/) already provide ample information about our residential, datacenter, ISP, mobile, and sneaker proxy services. However, that doesn’t mean you won’t have any questions about them. After all, you’re buying a service, so it’s fair to have all the possible information about it before making a purchase or even afterward to ensure you’re using it correctly and efficiently. This is why we’ve introduced a comprehensive [Help Center](https://help.marsproxies.com/en/). You can easily access it from our website to find out more about our proxy services. From integration tutorials and how-to guides to recommendations for copping at major sneaker stores and details about our reward program, we’ve covered everything. The search bar allows you to quickly find the information you’re looking for. We know how useful our Help Center can be for our clients, so we’ll continue listening to you and updating it with more helpful content. ## Enhanced Customer Support We’re very proud of our enhanced customer support, offering quicker response time and better support quality. As a key communication channel with our clients, we’ve optimized our support services to not only meet but exceed customer expectations, as reflected in our high TrustPilot score. At MarsProxies, there’s a qualified support agent available at all times. You can contact us via live chat or [email](https://marsproxies.com/blog/email-proxy/) and get the help you need within seconds. But getting an answer at the speed of light is not the only thing that matters. We’ve ensured all our support agents are adequately prepared when needed to help you solve your problem or clarify your doubts as quickly and effectively as possible. So whenever you have a question or encounter an issue, reach out to us, and our 24/7 expert support team will provide you with the timely and high-quality assistance you deserve! ## A Network Status Page At MarsProxies, we’re constantly optimizing our proxy performance by maintaining and improving the quality of our IP network. From now on, you can see the impressive statistics for yourself. Feel free to track our proxy network health from our [Status page](https://status.marsproxies.com/), which is updated 24/7. ## Feedback Welcome We’re committed to providing superior [MarsProxies proxy services](https://marsproxies.com/blog/how-to-marsproxies-proxy-checker/) for all clients, so we’re here to listen. Feel free to tell us your requirements, suggestions, or ideas on providing the best possible service for you. After all, it’s how we’ve built our service. Remember, your feedback is most welcome and highly appreciated at MarsProxies! It’s crucial in shaping our service as we move forward. Here’s to growing and reaching new heights together! [Back to blog](https://marsproxies.com/blog/) \- Author [Dalius Pamedytis Software Engineer](https://marsproxies.com/blog/authors/dalius-pamedytis/) Table of contents 1. [A New Help Center](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-a-new-help-center) 2. [Enhanced Customer Support](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-enhanced-customer-support) 3. [A Network Status Page](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-a-network-status-page) 4. [Feedback Welcome](https://marsproxies.com/blog/marsproxies-support-service-update-2024-july/#b-feedback-welcome) Categories - [Antidetect solutions](https://marsproxies.com/blog/category/antidetect-solution/) [3](https://marsproxies.com/blog/category/antidetect-solution/) - [Comparisons](https://marsproxies.com/blog/category/comparisons/) [3](https://marsproxies.com/blog/category/comparisons/) - [How to](https://marsproxies.com/blog/category/how-to/) [123](https://marsproxies.com/blog/category/how-to/) - [Insights](https://marsproxies.com/blog/category/insights/) [88](https://marsproxies.com/blog/category/insights/) - [Product news](https://marsproxies.com/blog/category/product-news/) [5](https://marsproxies.com/blog/category/product-news/) - [Sneaker Bots](https://marsproxies.com/blog/category/sneaker-bots/) [2](https://marsproxies.com/blog/category/sneaker-bots/) ## Related articles [Product news](https://marsproxies.com/blog/category/product-news/) ### [10 Best Proxy Providers in 2026](https://marsproxies.com/blog/best-proxy-providers/) Discover the best proxy services of 2026 - compare Marsproxies, Bright Data, Oxylabs, Smartproxy, IPRoyal & more by proxy type, pricing, and performance. [Lukas Tilkevicius Growth & Partnerships Manager](https://marsproxies.com/blog/authors/lukas-tilkevicius/) February 3, 2026 [How to](https://marsproxies.com/blog/category/how-to/) [Product news](https://marsproxies.com/blog/category/product-news/) ### [How to Use MarsProxies Online Proxy Checker](https://marsproxies.com/blog/how-to-marsproxies-proxy-checker/) Make sure your proxies are reliable with MarsProxies Online Proxy Checker. Test speed, location, and performance quickly and for free. [Lukas Tilkevicius Growth & Partnerships Manager](https://marsproxies.com/blog/authors/lukas-tilkevicius/) January 28, 2025 [Product news](https://marsproxies.com/blog/category/product-news/) ### [MarsProxies Datacenter Proxies Update: New Locations!](https://marsproxies.com/blog/new-datacenter-locations-24feb/) Discover our latest datacenter proxy locations and explore their unique benefits and use cases. Learn what sets our service apart. [Dalius Pamedytis Software Engineer](https://marsproxies.com/blog/authors/dalius-pamedytis/) February 28, 2024